Online booking procedure
To assist in making the booking of this property as straighforward and convenient as possible, we have introduced an online booking procedure. You will be able to read the terms and conditions, complete the booking form and make a booking deposit payment all from the comfort and convenience of your home computer.
Step 1 - Terms and conditions
Please read the following terms and conditions. If there is any aspect of these terms and conditions you don't understand or wish to have clarified, please contact us before completing the booking procedure.
1. Contract
A contract exists when the property owner has received the deposit and signed booking form and confirmed your booking in writing/email. This contract is between the property owners and the lead guest who must sign the booking form accepting these terms and conditions on behalf of all persons named on the booking form, including those substituted or added by agreed amendment of the booking.
2. Authorised guests
(a) The lead guest must be a member of the party occupying the property and must be over 25 years of age.
(b) The lead guest, by signing the booking form, certifies that he or she is authorised to agree the booking terms and conditions on behalf of all persons included on the booking form, including those substituted or added by agreed amendment with the property owners at a later date.
(c) Only those persons listed on the booking form are authorised to stay overnight in the property. Any changes to the persons booked to occupy the house must be notified to and confirmed by the owners before occupancy commences (This is to comply with State Law)
(d) The lead guest is required to disclose on the booking form the age of any guests 21 years or under.
(e) Maximum number of guests is 8+1 persons. This means we have 8 full size bed spaces plus the facilities for one baby in a crib.
(f) No all male or all female bookings.
3. Alterations to confirmed bookings
(a) All requests to alter a confirmed booking must be made by the lead guest in writing/email and must be confirmed by the owners in writing/email. Whilst the owners will try to accommodate any request to alter a confirmed booking (subject to availability) we make no guarantee that any alteration will be possible. If an alteration is not possible and the guest decides to cancel – the cancellation charges will apply.
(b) If any alterations/amendments are made to a confirmed booking, this may result in the price guarantee becoming void and the booking becoming subject to the prices in force at the time of the alteration
(c) If an alteration made to a confirmed booking results in the number of nights/length of stay being reduced, no price reduction will be given from the original confirmed booking.
4. Insurance
We strongly advise that all guests have appropriate travel/holiday insurance in force from the time of booking, for the total duration of the trip. Please ensure the policy includes cancellation charge cover. UK and all other non US guests are also advised to have a policy that gives adequate medical cover for the US. Please be aware that if you choose not to insure your vacation, the lead guest will be personally responsible for payment of any cancellation charges that may become due.
5. Payments
(a) Payment of the non refundable booking deposit is required at the time of booking.
(b) Payments will be accepted only in £ Sterling or US$. The prices quoted by the owner are net of all currency and (sender and recipient) bank or PayPal charges which are the responsibility of the renter. Deposit payments will be cashed by the owner and any refunds later becoming due to the renter will be tendered by bank cheque/check in the same currency as initially transacted. Final villa details will be advised by the villa owner only when cleared funds for the full amount due (Including security deposit) have been received.
(c) A security deposit of US$300/GB£200 will be charged eight weeks prior to the start date of the rental, this will be held by the owner against loss or damage occasioned by the use of the property by the parties to this agreement. The security deposit will be fully refunded by the owner up to 28 days after the completion of the holiday subject to a satisfactory damage/loss report being received from our Management Company and all Terms and Conditions being adhered to. The lead guest agrees to pay any additional charges for damage or loss not covered by the security deposit. The owner reserves the right to recover such costs by any means available to them.
(d) Payment of the balance and security deposit is required eight weeks prior to your agreed arrival date. We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date, cancellation charges will then apply
(e) Credit card payments are transacted through PayPal who will charge (you) a convenience/transaction fee.
6. Cancellation
(a) Any cancellation of a booking must be made in writing/email to the property owner by the lead guest and is subject to the following charges:
More than 8 weeks prior to your arrival date - Loss of booking deposit.
Less than 8 weeks prior to your arrival date - Loss of total rental cost (Excluding security deposit).
(b) In the unlikely event that the owner, due to circumstances beyond their control, have to cancel the booking, the owners will endeavour to locate a suitable alternative villa. Should the owners be unable to locate an alternative villa or if the alternative villa is not acceptable, the lead guest will receive a complete refund of all monies paid by them, to the owner. However the owner will not be liable for any other loss, consequential or otherwise, incurred by the lead guest or any other member of the party.
7. Force Majeure
The owner of the property will not be liable for loss or delay occasioned by any of the following: Strikes, Riots, Political unrest, Hostilities, War or threat of war, Terrorist activity, Adverse weather conditions, Closure of airports or any other event beyond the owners control.
8. Check-in and Check-out times
Arrival at the property must be after 4.00 p.m. local time. The property must be vacated by 10.00 a.m. on the day of departure. (Unless otherwise advised to you in writing)
9. Your Responsibilities
(a) The Lead Guest is required to check the property and facilities thoroughly and report any damage or missing items within 24 hours of check in. Any loss or damage not reported within this time will be the responsibility of the Lead guest and charged for accordingly.
(b) The party must treat the property; its furnishings, fixtures & fittings, utensils and other facilities with respect. Any loss, damage or problems relating to the property or its contents must be reported to the management company immediately. The management company will endeavour to replace or rectify any loss or damage to the property or its contents, or resolve any problems you may have as soon as practically possible.
(c) The Lead Guest must make good or pay for any loss, damage or breakage. The owners reserve the right to withhold any monies from the security deposit to pay for any loss or damage caused to the property or its contents by any member of the party. The lead guest agrees to pay any additional charges for damage or loss not covered by the security deposit. The owner reserves the right to recover such costs by any means available to them.
(d) For the security of your party and the villa, do not allow any unidentified visitors to enter the villa. If in any doubt please call the management company to check the identity and authorisation of any maintenance/pest control staff. Do not give any access codes for the property to anyone over the phone or on the doorstep. The management company will never ask for these details.
(e) The villa is protected by a security alarm system, this not only acts as a burglar deterrent but is also a fire alarm. Therefore it is required that the lead guest makes all members of their group aware that all doors and windows must be locked, including both garage doors, the front door and the 2 doors leading to the pool area and the alarm activated whenever the villa is left unattended. All blinds must be drawn and fans switched off before vacating the property.
(f) When checking out of the villa for the final time please ensure that; All doors and windows are locked, including both garage doors, the front door and the 2 doors leading to the pool area. The alarm is activated and the key is returned to the lockbox.
It is very important for the security of the villa that these instructions are followed even if the cleaners or anybody else is waiting to gain access to the villa. All authorised housekeeping and maintenance staff are in possession of keys and appropriate codes for gaining access to the villa. Do not give keys or codes to anybody.
United States immigration requires that all UK citizens including children, travelling under the Visa Waiver scheme, hold a full 10 year passport with at least 90 days remaining after your trip. Non UK citizens and those UK citizens not eligible to travel under the Visa Waiver Scheme, are advised to contact the United States embassy to check visa requirements prior to booking
10. Swimming Pool and Spa
(a) The property has a swimming pool and spa. Swimming pools, spas and the surrounding areas are potentially dangerous. Guests are specifically requested not to allow children to use the pool or spa, or pool/spa area unsupervised, not to swim or use the spa unaccompanied and not to swim or use the spa under the influence of alcohol, medication or other mind altering substances. Neither the owner or management company accept liability for any accident, injury or death, howsoever caused, as a result of the use of the pool, spa and pool/spa area.
(b) For your safety and comfort the pool and spa is inspected, cleaned and if necessary, chemically balanced every week. The pool staff do not need to gain access to the interior of the villa to carry out this maintenance. On rare occasions it may be necessary to apply extra chemicals to the pool/spa to maintain safe and correct chemical levels. Should this occur during your stay it may be necessary for all guests to refrain from using the pool/spa for a period specified by the pool cleaning company's agent - this is a normal part of pool maintenance
11. Pool door and Window alarms
There are alarms on all doors and windows leading to the pool/spa area: These alarms must not be switched off, tampered with or in any way disabled. This is a state requirement and can result in a $5000 fine if not adhered to. Evidence of tampering with any of the pool door or window alarms is a serious breach of contract and may result in complete loss of your security deposit.
12. Cleaning & Trash
(a) The property will be cleaned and checked prior to your arrival and after you have departed. Should you require mid stay cleaning this can be arranged and paid for locally with the management company. Although the property will be cleaned after your departure it must still be left in an orderly state and all kitchen utensils should be washed. Should the property require extensive cleaning then the owners, management company or their agents reserve the right to withhold any monies from the security deposit to pay for the extra cleaning
(b) Bookings of 5 nights or less are subject to a cleaning charge of £75/$95.
(c) Trash collection is once per week, the actual day is listed in the owner's manual in the property. The trash must be placed in trash bags and securely tied before being placed in the bins. The bins must be placed at the end of the property's drive, close to the road on the evening before collection - the bins must be returned to the garage the evening of collection day. The county can and do impose HEAVY fines for loose trash and bins not returned to the specified area. If any member of your party violates the county trash laws the lead guest will be liable for any fines incurred
13. Climate
Florida is a tropical climate and as such, is the home of many insects etc. Our home is treated on a regular basis to repel such unwanted visitors, but inevitably they will occasionally find their way inside the property. They are best eradicated by spraying with an appropriate product. The problem with these unwanted guests is greatly reduced if food and crumbs are not left on worktops, tables, floors, or in the pool area – it is advisable to clean up spills immediately.
14. Pool and Spa Heating
(a) Pool and spa heat is charged as an optional extra. The pool heater thermostat is set to heat the water in the pool to approximately 86 degrees and the spa to 99 degrees. We are unable to guarantee the water temperature with pool and spa heating as this will depend on the prevailing weather conditions.
(b) The pool heater is a mechanical device, and can be subject to occasional failure. If such a breakdown was to happen, every effort will be made to repair the heater as quickly as possible. We will only refund the amount that the guest has paid for the pool/spa heat for the days that the heater is not functioning
15. Noise/Disturbance
The property owner will not be liable for any loss caused by noise or disturbance within the vicinity of the property.
16. Mechanical/Electrical breakdown and loss of Mains services
(a) There are numerous mechanical/electrical appliances at the property, whilst we endeavour to ensure that all such items are working and available for guests to use, the owner is not liable for any loss, consequential or otherwise, from failure of any mechanical/electrical appliances. Furthermore the owners cannot guarantee that all the facilities described on any advertisements will be available.
(b) No Liability is accepted by the owner for loss of mains services due to circumstances beyond their control.
17. Computer
The villa is equipped with an internet connected computer for your use. We ask that you do not attempt to load any software, or download files from the internet. The computer is thoroughly checked after every guest leaves and any evidence of tampering will be considered a breach of contract and may result in loss of your security deposit.
18. Smoking and Pets
(a) We have a strict NO SMOKING policy inside the house. Guests are welcome to smoke on the pool deck, provided that ashtrays are used and stubs/butts are carefully disposed of. If the management company find any evidence of smoking inside the house during your stay, this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee - this will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets etc as well as a “clean air” fee, to replace all air conditioning filters and de-odorising costs
(b) We have a strict NO PETS policy. If the management company find any evidence of pets during your stay this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee and pest control charges - this will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets and de-odorising costs
19. Vehicles and Parking
In accordance with the Calabay Parc Homeowners Association rules, no truck or van, boat, trailer, recreational vehicle, commercial vehicle or other types of non passenger vehicles, equipment, implements or accessories shall be parked, stored or otherwise kept on any portion of the property or elsewhere on Calabay Parc.
20. Access
Whilst guests privacy is always respected, the owner or management company reserve the right to gain access to the property at any time.
21. Complaints
We sincerely hope you do not have any but in the unlikely event that you experience a problem relating to the property, this must be reported to the Management Company immediately to allow them to try and rectify the problem. If a satisfactory solution is not achieved within 24 hours, we ask that you put the complaint in writing to the Management Company and also contact us, preferably by email, with a copy of the complaint within 48 hours of the complaint arising so that we have the opportunity to respond as soon as possible. Unless there are exceptional circumstances, we will not consider the owner or management company liable for any complaint that was not initially registered with our management company during your stay.
22. Liability
Neither the owner or management company accept any liability for accident, loss, injury or death, or for any such claim by a third party caused as a consequence of actions by any authorised guest or other unauthorised person(s) present at the property. Guests are specifically requested to supervise children at all times.
23. Breach of Contract
Failure to comply with any of the terms and conditions by any member of the party may result in your booking being cancelled/terminated. In such circumstance all monies paid will be forfeited and the owners, their management company or agents accept no liability for any consequential loss incurred by any guest
24. Other services
Any advice or information given in relation to services, other than the rental of the property, is given in good faith but without legal liability.
If you have read and understood the terms and conditions and wish to continue with your reservation, please click in the button below to choose your preferred payment method.
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